Privacy Policy

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Privacy Policy

At Great Line Express (Pvt) Ltd, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, customer portals, or in person.

Information We Collect

We may collect the following types of information:

Personal Identification Information - Name, address, email address, phone number, and identification details.
Shipment Information - Parcel details, sender/receiver information, tracking details, and customs documents.
Payment Information - Billing address, bank details, and payment transaction records.
Technical Information - IP address, browser type, cookies, and usage data when you visit our website.

How We Use Your Information

Your information is used to:

Provide courier, freight, and logistics services
Process and deliver shipments.
Communicate with you regarding updates, queries, and support.
Process payments and invoices.
Comply with customs and regulatory requirements.
Improve our services, website, and customer experience

Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

Service Partners & Agents – airlines, shipping lines, customs brokers, and delivery partners to complete your shipments.
Government & Legal Authorities – where required for customs clearance, regulatory compliance, or legal obligations.
Technology Providers – secure systems for tracking, billing, and communication.

Data Protection & Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Only authorized personnel and trusted partners have access to your information, under strict confidentiality agreements.

Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law and regulatory authorities.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or updates to your data.
Request deletion of your data, subject to legal and operational requirements.
Withdraw consent where processing is based on consent.

Cookies & Website Usage

Our website may use cookies to enhance user experience, track performance, and provide personalized services. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Phone

+94 (77)-022-2200

Email

dinesh@greatlineexp.lk

Address

No. 05, 2nd lane, Welisarawatta, Mahabage, Wattala, Sri Lanka

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